Dispatcher

Biffs, Inc•Shakopee, MN

16d

About The Position

As a valued Operations team member, the job of Biffs Dispatcher is responsible for coordinating and overseeing daily service technician’s operations to ensure timely, efficient, accurate service, and provide friendly and professional internal and external customer service.

Requirements

Excellent communication skills and ability to interact with a wide range of people
High School Diploma (preferred)
Prior dispatching or logistics experience (preferred)
Bilingual in Spanish and English (preferred)
Excellent time management and prioritization abilities
Dependability
Technically savvy, very comfortable with MS Office software
Professional demeanor
Must be able to work independently
Time Management Skills to create quality work in an appropriate time frame to meet deadlines
Ability to think and communicate timely, logically, and analytically for excellent coordination
Strong creativity and problem solving skills
Organized
Flexibility

Responsibilities

Adhere to the highest level of confidentiality and responsible for following strict protocols
Adopt, contribute to, and lead by following the Biffs RoadMap vision and strategic anchors
Dispatch service technicians and manage daily routing operations in accordance with established schedules and coverage procedures
Conduct service technician check-ins and provide real-time routing and operational support
Monitor, collect, and analyze driver performance data to support operational improvements
Audit driver routes to ensure accuracy, efficiency, and compliance with route standards
Process route re-geocodes and update routing information as required
Track, document, and coordinate resolution of customer complaints
Confirm and document cancelled orders within RNA system
Prepare, review, and maintain operational documents, including truck sheets, driver cover sheets, and pickup summaries
On Call Team Member
Utilize Biffs data management systems to ensure all required data is accurately captured real-time
Cross train in additional areas to serve as a back-up team member when needed