Dispatcher

MTM Transit•Phoenix, AZ

1d•$20 - $20•Onsite

About The Position

What will your job look like? The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable). Location: In Office - 5 days a week 3401 E Elwood St Phoenix, AZ 85040 Or (based on assignment) 4525 E University Dr Phoenix, AZ 85034

Requirements

Must be 18 years of age or older
High School Diploma or GED
1 year of Call Center experience
6 months Customer Service experience
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Basic typing/computer experience with excellent navigational skills
Knowledge of GPS and GIS systems preferred

Nice To Haves

Excellent communication and interpersonal skills
Good organizational skills with attention to timeliness and details
Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required

Responsibilities

Assist with all phone call information and dispatching of rides
Organize and route trips based on schedule and location to ensure optimal performance
Provide assistance to drivers for directions to destinations
Assist drivers and transportation providers with problems or issues relating to scheduling
Establish and maintain effective communication with transportation providers
Report and record all incidents to the applicable manager
Document and report provider no shows or on-time-performance issues
Inform transportation providers of their next-days trips and any new trips that occur
Monitor radio, telephones and on-road provision of service for quality
Record time of departure, destination, and expected time of return
Provide feedback on drivers’ performance