DISPATCHER

Bush Specialty Vehicles•Hamilton, OH

8d•$18•Onsite

About The Position

PTG Logistics is an asset-based carrier and we’ve been in business for more than 25 years with offices and operations across the United States. We service a wide range of industries—from steel and building supplies to bread and ice cream—with great drivers and great equipment. Our company is growing rapidly, and we are seeking an experienced Dispatcher for our facility in Cincinnati, OH. The Dispatcher will be directly responsible for assisting with the daily planning and dispatching of local equipment in a safe and efficient manner to maximize manpower and equipment usage, providing optimal customer satisfaction. This position calls for an agile, independent and energetic individual eager to contribute to the growth of our company in the drive towards operational excellence. The Dispatcher plays a key role in ensuring that our business is always running smoothly, supporting the needs of our customers. PTG Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

High school diploma or GED is required
Strong customer service skills; ability to diffuse client frustrations
Ability to communicate in a professional/courteous manner
Exceptional attention to detail
Clear and concise verbal and written communications skills
Ability to follow written and verbal instructions
Ability to work in and handle stressful situations & high volume of phone calls
Experience working with personal computers and business applications is required
One year experience in a customer service environment is strongly desired

Responsibilities

Assists with the daily planning and scheduling of the local fleet to optimize equipment and manpower usage.
Works closely with Manager to coordinate daily workflows to maximize productivity.
Interfaces with customers and drivers to insure prompt deliveries of shipments, promoting maximum customer satisfaction
Updates order status information in the computer system regarding the local fleet to insure accurate and up-to-date information.
Provides assistance by telephone to customers, contractors and business partners
Provides excellent customer service at all times
Handling customer complaints and concerns in a professional manner
Communicates with customers when necessary to advise them of delays and or updates
Processes changes or cancellations to delivery orders
Proactively monitors progress of delivery routes
Other duties may be assigned to meet business needs.