Dispatcher

Imperial Dade•Orlando, FL

34d

About The Position

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. We are seeking a reliable, detail-oriented Transportation Dispatcher to join our team. In this role, you will coordinate drivers, manage schedules, and ensure efficient and timely transportation operations. The ideal candidate is organized, calm under pressure, and skilled at problem-solving in a fast-paced environment. This position is Monday to Friday from 4:00 am-12:30 pm

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for reporting and communication.
Previous experience in dispatching, transportation, logistics, or fleet operations preferred.
Strong communication skills—both verbal and written.
Ability to multitask and stay organized in a busy environment.
Solid problem-solving and decision-making abilities.
Proficiency with dispatching software, GPS systems, and basic computer applications (e.g., Omnitracs, Geotab, Samsara, KeepTruckin).
Familiar with DOT regulations.
Strong customer service skills and professionalism under pressure.
Ability to sit and work at a dispatch station for extended periods.
Willingness to work flexible hours, including nights, weekends, or holidays as needed.

Nice To Haves

CDL A or CDL B preferred
Bilingual will be a plus

Responsibilities

Assign and coordinate drivers, routes, and daily schedules.
Monitor vehicle locations, traffic, weather, and route progress to ensure on-time performance.
Communicate with drivers throughout their shifts, providing updates and resolving issues.
Respond quickly to unexpected delays, breakdowns, or incidents.
Maintain accurate logs, dispatch notes, delivery records, and compliance documentation.
Communicate with customer service regarding schedule changes, delivery status, and service inquiries.
Ensure adherence to DOT regulations and company policies.