Dispatcher

Signature Heating Cooling and Plumbing • Albuquerque, NM

21d • Onsite

About The Position

The Dispatcher is responsible for fielding phone calls to ensure the right service technician is dispatched to the right customer at the right time.

Requirements

• Strong communication skills and ability to collaborate effectively.
• Continuously demonstrates empathy and positive attitude.
• Works well in high stress situations.
• Results driven self-starter who takes initiative, recommends solutions, and demonstrates high level of professionalism.
• Ability to de-escalate and provide solutions to customers before escalating to next management tier.
• Attention to detail and accuracy.
• Exceptional time management skills.
• HVAC industry experience.
• Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
• Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

Nice To Haves

• Service Titan software experience preferred.

Responsibilities

• Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
• Prioritize incoming calls, determine type of response needed, and dispatch accordingly.
• Obtain complete and accurate information.
• Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
• Communicate with co-workers, other departments, and the public to obtain or provide information.
• Provide quality customer service to internal and external customers.
• Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
• Maintain computer logs and records.
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed