Dispatcher (Transportation/Drivers)

C&S Family of Companies•Lumberton, NC

56d•$21•Onsite

About The Position

As a Dispatcher with the C&S Family of Companies, you serve as the primary point of contact for a group of professional drivers (primarily Class A CDL holders). This role is responsible for dispatching loads and ensuring the drivers are set up for success- communicating special instructions for each assignment, assigning the correct equipment, and providing coordination as needed. The dispatcher is tasked with executing the day's workload and informing the correct stakeholders (internal and external) of any deviations from plan. Additionally, this role plays a vital role in creating a culture of safety and in prompt issue resolution- removing obstacles and informing leadership of issues raised / created by drivers or customers.

Requirements

CDL
General computing ability
Knowledge of OSHA and DOT regulations
Ability to multi-task
Interpersonal skills
Communication (written and oral)
Telephone etiquette
High School Diploma - General Studies
Planning & Execution
Transportation Communication
Transportation Safety
2-5 years of experience in a high paced and dynamic environment

Nice To Haves

Dispatching experience is preferred.
Bi-Lingual English/Spanish (Preferred)

Responsibilities

Review routing and scheduling plan for the shift to ensure all assignments are covered.
Dispatch routes and relay information, instruction, and/or messages to drivers. Ensure every driver has what they need to be successful for the day.
If loads are uncovered, work with the team to develop a coverage plan, and communicate accordingly.
Utilize appropriate channels to clearly communicate information pertaining to daily transportation operations. Issues may include, but are not limited to: delivery time / plan adjustments, missing product, hours of service issues, safety incidents, etc.
Update customer portal when applicable
Engage with the driver workforce. Help site leadership create a best in class work environment. Promptly escalate issues to management and offer solutions on how to resolve.
Responsible for updating the dispatch system to ensure accuracy of information. When a driver returns, complete a debrief process to see how the driver's day went, review paperwork, and make system updates as needed.
Answer phones in a professional manner- troubleshoot and escalate when necessary.
Complete daily safety observations ensuring transportation associates are utilizing preferred work practices.
Ensure drivers are compliant with DOT regulations regarding Hours of Service.