Dispatcher

Transdev • Merced, CA

34d • $20 - $32

About The Position

Dispatcher Transdev in Merced, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: CBA Position: Position Subject to Collective Bargaining Agreement: $ (Union Collective Bargaining Agreement Payscale ) Starting pay $19.86 with progression to $32.27 over 5 years. Benefits include: Vacation : 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service and 4 weeks after 13 years of service. Paid Sick Leave Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, pension plan, and company holidays.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.
• If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Nice To Haves

• Technical Degree preferred.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Benefits

• CBA Position: Position Subject to Collective Bargaining Agreement: $ (Union Collective Bargaining Agreement Payscale ) Starting pay $19.86 with progression to $32.27 over 5 years.
• Vacation : 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service and 4 weeks after 13 years of service.
• Paid Sick Leave
• Medical, Dental & Vision after 90 calendar days of employment for full-time employees
• Life insurance
• Pension plan
• Company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees