Dispatcher

Transdev • Merced, CA

64d • $20 - $32

About The Position

Transdev in Merced, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
CBA Position:
Position Subject to Collective Bargaining Agreement:
$ (Union Collective Bargaining Agreement Payscale)
Starting pay $19.86 with progression to $32.27 over 5 years.
Benefits include:
Vacation: 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service and 4 weeks after 13 years of service.
Paid Sick Leave
Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, pension plan, and company holidays.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.
• If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Benefits

• Vacation: 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service and 4 weeks after 13 years of service.
• Paid Sick Leave
• Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, pension plan, and company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees