Dispatcher

InnovAge•Denver, CO

12h•Onsite

About The Position

The Transportation Dispatcher is responsible for scheduling and rerouting bus routes in order to meet the door-through-door transportation needs of the frail and elderly population. Physical attendance at an InnovAge facility is essential to performing the job duties. InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.

Requirements

1+ yr dispatch experience position or transportation operations that utilized scheduling software program.
High School Diploma or GED

Nice To Haves

Previous experience using Novus or similar software program
Bilingual

Responsibilities

Maintains and runs the Routing software scheduling program.
Acts as a liaison between transportation associates, managers and the Director of Transportation via phone calls or other technologies.
Develops, prints and updates daily work and following day work schedules for each Transportation Associate utilizing the Routing scheduling program and distributes in a timely manner.
Maintains and updates the participants’ database on a regular basis.
Assumes responsibility for personnel and route substitution(s).
Distributes all required information concerning the following day’s transportation schedules in a timely manner.
Assists driver’s in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add-on’s or changes in conditions.
Handles the reservations for sub-contracted rides.
Performs the daily closing and ensures that all trips have been completed as planned. Forwards all necessary information to the Transportation Manager on call before the close of the office.