Dispatcher
About The Position
Overview ⭐ Dispatcher In this role, you’ll be the central hub of communication by coordinating technicians, supporting customers, and ensuring service operations run smoothly around the clock. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Apple Air offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you ! ________________________________________________________________________________ What You’ll Do Keep Operations Running Seamlessly Through Smart Scheduling & Communication Coordinate Daily Technician Schedules Partner with the Service Manager to maintain organized, efficient technician routes and daily movement. Track On-the-Go Updates Monitor technician start, departure, and job completion times—adjusting schedules as needed. Route Management & Assignment Maintain an updated matrix of technicians’ routes, specialties, start points, and tools to ensure the right tech goes to the right job every time. Communicate with Technicians Daily Stay in constant contact to anticipate challenges related to routes, parts, or timing—and make quick, informed adjustments. Support Customer Needs Respond to customer inquiries regarding technician status, scheduling, and special requests. Manage Technician Availability Track vacation, sick time, and weekend rotations to ensure proper staffing levels. Forecast Workload Look 2–3 days ahead to anticipate staffing needs, follow up on recommended work, and prepare technicians for upcoming jobs. Provide Parts & Status Updates Contact customers regarding pending parts and keep them informed on job progress. Anticipate & Resolve Problems Quickly identify issues related to routes, availability, or customer requirements to maintain smooth daily operations. What You Bring Experience in dispatching, scheduling, or operations (preferred but not required) Exceptional organizational skills and the ability to juggle multiple tasks Strong communication skills for interacting with customers, techs, and leadership Fast, confident problem-solving abilities Comfort with dispatch/scheduling systems (ServiceTitan experience is a plus) A collaborative, team-oriented approach Availability Monday–Friday, 7:30 AM–4:00 PM What We Offer Medical, Prescription, Dental & Vision Insurance Comprehensive plans with low out-of-pocket costs. Disability & Term Life Insurance Peace of mind for you and your family. 401(k) with Company Match Build your future with employer contributions. Ongoing Training & Development We invest in your professional growth. Paid Holidays & PTO Enjoy work-life balance with generous paid time off. ________________________________________________________________ Apple Air may conduct a pre-employment background check and drug test, subject to applicable laws. Apple Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Experience in dispatching, scheduling, or operations (preferred but not required)
- Exceptional organizational skills and the ability to juggle multiple tasks
- Strong communication skills for interacting with customers, techs, and leadership
- Fast, confident problem-solving abilities
- Comfort with dispatch/scheduling systems (ServiceTitan experience is a plus)
- A collaborative, team-oriented approach
- Availability Monday–Friday, 7:30 AM–4:00 PM
Responsibilities
- Keep Operations Running Seamlessly Through Smart Scheduling & Communication
- Coordinate Daily Technician Schedules
- Partner with the Service Manager to maintain organized, efficient technician routes and daily movement.
- Track On-the-Go Updates
- Monitor technician start, departure, and job completion times—adjusting schedules as needed.
- Route Management & Assignment
- Maintain an updated matrix of technicians’ routes, specialties, start points, and tools to ensure the right tech goes to the right job every time.
- Communicate with Technicians Daily
- Stay in constant contact to anticipate challenges related to routes, parts, or timing—and make quick, informed adjustments.
- Support Customer Needs
- Respond to customer inquiries regarding technician status, scheduling, and special requests.
- Manage Technician Availability
- Track vacation, sick time, and weekend rotations to ensure proper staffing levels.
- Forecast Workload
- Look 2–3 days ahead to anticipate staffing needs, follow up on recommended work, and prepare technicians for upcoming jobs.
- Provide Parts & Status Updates
- Contact customers regarding pending parts and keep them informed on job progress.
- Anticipate & Resolve Problems
- Quickly identify issues related to routes, availability, or customer requirements to maintain smooth daily operations.
Benefits
- Medical, Prescription, Dental & Vision Insurance
- Comprehensive plans with low out-of-pocket costs.
- Disability & Term Life Insurance
- Peace of mind for you and your family.
- 401(k) with Company Match
- Build your future with employer contributions.
- Ongoing Training & Development
- We invest in your professional growth.
- Paid Holidays & PTO
- Enjoy work-life balance with generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
