Dispatcher

Radiant Plumbing and Air Conditioning•Austin, TX

14d•Remote

About The Position

This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatch, this role supports inspections and special projects, making it a great fit for someone who likes staying close to the action and contributing beyond the basics.

Requirements

High school diploma or GED
1+ year of dispatch experience, preferably in a technician-based environment
Proficiency with Microsoft Office or Google Suite
ServiceTitan experience required
Strong organizational skills with the ability to manage competing priorities

Nice To Haves

ServiceTitan experience is required
Home services industry experience strongly preferred
Comfortable in a fast-paced, high-volume dispatch environment
Highly organized with strong attention to detail
Strong critical-thinking and problem-solving skills
Able to multitask and shift priorities quickly
Delivers a consistent 5-star customer experience
Empathetic, upbeat, and professional with customers and technicians
Confident under pressure and able to hold firm when needed
Driven, dependable, and takes ownership of outcomes

Responsibilities

Dispatch and coordinate technicians based on call priority and skill level
Build, manage, and adjust daily schedules in real time
Debrief technicians and monitor workflow throughout the day
Communicate clearly and proactively with customers
Track technician performance and support operational goals
Assist with inspections, including scheduling, coordination, and follow-up
Support special projects related to operations, scheduling improvements, and workflow efficiency
Partner with leadership to keep the dispatch function operating at a high level