Dispatcher

Ocean Network Express • Chicago, IL

8d • $40,000 - $52,000 • Hybrid

About The Position

Works to deliver on day-to-day objectives with limited to some impact on achievement of results for the job area. Responsible for the oversight of multiple store door trucking partners within a geographic scope. Coordinates with the procurement team to ensure cargo moves via designated vendors and via most efficient routings. Works cross-functionally and with external groups to ensure cargo moves via designated vendors and efficient routings. Develops and maintains good working relationships with key motor carrier partners. Reviews and monitors service failures with motor carriers to eliminate future occurrences and to ensure correction action is taken. Proactively communicates cross-functionally to eliminate controllable service exceptions and accessorial costs. Identifies opportunities for appointment adjustments and coordinates cross-functionally to maximize carrier utilization and on-time service. Additional projects and duties as needed.

Requirements

• Ability to collaborate effectively
• Ability to multi-task and prioritize
• Acts with initiative and passion for success
• Responsive, dependable and follows through
• Team Player
• Ability to evaluate data, analyze, and problem solve
• Attention to detail and accuracy
• Inland logistics, intermodal, and port operations knowledge
• Proficiency in Microsoft Office Excel, including formulas and macros
• Prior transportation equipment experience required
• Strong service orientation
• Strong troubleshooting skills
• 1+ years industry experience
• High School Diploma or GED

Responsibilities

• Oversight of multiple store door trucking partners within a geographic scope
• Coordinates with the procurement team to ensure cargo moves via designated vendors and via most efficient routings
• Works cross-functionally and with external groups to ensure cargo moves via designated vendors and efficient routings
• Develops and maintains good working relationships with key motor carrier partners
• Reviews and monitors service failures with motor carriers to eliminate future occurrences and to ensure correction action is taken
• Proactively communicates cross-functionally to eliminate controllable service exceptions and accessorial costs
• Identifies opportunities for appointment adjustments and coordinates cross-functionally to maximize carrier utilization and on-time service
• Additional projects and duties as needed

Benefits

• Opportunities available with hybrid working arrangements
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED