Dispatcher

COR Disposal & Recycling•Portland, OR

About The Position

The Dispatcher ensures the efficient coordination of waste collection, transfer station activities, and material recovery facility (MRF) logistics. This position is responsible for dispatching drivers, weighing and processing incoming and outgoing loads at the scale house, and providing excellent customer service to haulers, contractors, and the public. The ideal candidate must be organized, detail-oriented, and able to work in a fast-paced environment. Provides support, guidance, and oversight to a large team and works proactively to support a safe and efficient work environment.

Requirements

High school diploma or equivalent.
Must be able to work a flexible schedule and stay until the job is done.
Proficiency in dispatching software, scale management systems, and Microsoft Office (Excel, Word, Outlook).
Ability to multitask with constant interruptions.
Conflict resolution with drivers/customers.
Calm decision-making in emergencies.
Strong geographic/logistics sense.
Demonstrated excellence in verbal and written communication skills; bilingual helpful.

Responsibilities

Develop daily routes and maintain contact with drivers and lead driver throughout the day.
Assign daily routes and tasks to waste collection drivers, ensuring efficient coverage of service areas.
Monitor drivers’ progress via GPS and verbal communication, making adjustments as needed to accommodate delays, breakdowns, or urgent service requests.
Serve as the primary contact for drivers, providing route assistance, safety updates, and service issue resolutions.
Maintain accurate logs of driver activities, route completion, and service delays.
Collaborate with leadership to modify daily routes to accommodate the needs of customers.
Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
Assist drivers with AMCS application to ensure accuracy.
Assist & reinforce Hours of Service awareness.
Accurate ticketing and data entry.
Handling cash/accounts at scale house.
Verifying materials, contamination issues, or load types.
Other job duties as assigned.