Dispatcher

Clark Transfer•Harrisburg, PA

1d•Onsite

About The Position

As a Dispatcher you will work as a member of a tight-knit 24/7 Operations team with a deep commitment to customer service, meeting customer needs while maintaining strong and positive relationships with our fleet of dedicated owner-operators and agent carriers. The work schedule is in-office Monday to Friday daylight shift. This position requires scheduled on-call rotations. The duties of the position include, but are not limited to: Dispatching dedicated owner-operators and brokered agent carriers, including participation in scheduled overnight on-call rotations; Building dispatch routes using the custom Clark program; Communicating with owner-operators and brokered agent carriers on dispatches, call times, and special instructions; Maintaining records of dispatched calls, route changes, and call times in the custom Clark program; Monitoring drivers' working hours to ensure compliance with federal and state laws and regulations; Reporting safety or maintenance issues with the appropriate departments; Booking brokered repositioning backhauls to get our owner-operators efficiently to their next scheduled moves; Communicating weather complications, delays, breakdowns, or repower needs to operations and customer service teams as necessary; Issuing EFS money codes for repairs or advance payment; Performing other duties as assigned. As a member of the Operations team, you will learn all facets of our dispatch operations, including our custom computer programs.

Requirements

Minimum of 2 years dispatch experience
A fast and willing learner, able to assimilate, retain, and use complex systems with lots of moving parts
A self-starter, able to operate effectively on your own and as part of a close-knit team
The ability to work and thrive in a high-pressure, high stakes environment in which change is a constant, and time is always of the essence.
A demonstrated willingness and ability to go “above and beyond” to resolve questions and solve problems creatively
Knowledge of federal and state commercial trucking laws and regulations, including Hours of Service
Exceptional attention to detail
Excellent verbal and written communication skills
Proficiency with Microsoft programs

Responsibilities

Dispatching dedicated owner-operators and brokered agent carriers, including participation in scheduled overnight on-call rotations
Building dispatch routes using the custom Clark program
Communicating with owner-operators and brokered agent carriers on dispatches, call times, and special instructions
Maintaining records of dispatched calls, route changes, and call times in the custom Clark program
Monitoring drivers' working hours to ensure compliance with federal and state laws and regulations
Reporting safety or maintenance issues with the appropriate departments
Booking brokered repositioning backhauls to get our owner-operators efficiently to their next scheduled moves
Communicating weather complications, delays, breakdowns, or repower needs to operations and customer service teams as necessary
Issuing EFS money codes for repairs or advance payment
Performing other duties as assigned