Dispatcher
About The Position
As a Dispatcher, you will ensure our daily operation runs smoothly by providing precise logistics for local truck teams on their assigned routes and delivering our commitment of exceptional and on-time service to every customer. The Dispatcher is the sole point of contact for the truck team members, management, and our Sales Center to ensure everything is in place to provide an efficient and profitable operation. This position is based in Glendale, CA and is responsible for routes throughout the Los Angeles Metro franchise, which comprises service territories from downtown Los Angeles, through Ventura County, Santa Barbara County, and Santa Maria County. Reporting to the General Manager, you will be focused on achieving daily revenue/profit goals through precise execution of daily truck team routes and management of controlled costs
Requirements
- High School Diploma or equivalent is required.
- 2+ years of direct experience in a similar role (Direct dispatch experience preferred)
- Excellent communication and interpersonal skills. Ability to communicate clearly & concisely, verbally and in writing
- Business acumen with a problem-solving attitude, attention to detail, and ability to multi-task
- Comfortability with a fast paced, high pressure environment. Ideal candidate is able to adapt to change, quickly
- Proficient in G Suite, Salesforce, and familiarity using commercial GPS software
- Must be able and willing to work weekends, holidays, and varying hours
- Reliable transportation to and from work each day
Responsibilities
- Manage daily dispatch schedule to ensure maximum route availability and on-time service
- Complete and manage calls from customers, truck teams, management, and our Sales Center
- Monitor current GPS system to verify truck team location, drive distance, and route compliance
- Control daily costs by enforcing our diversion protocol regarding truck team disposal, recycling, and donations
- Complete daily tracking of truck team revenue, same day add-on jobs, and National Account protocols
- Ensure compliance with all California Rest & Meal Break laws
- Adhere to and enforce all franchise Opening and Closing procedures
Benefits
- Bonus package and benefits are also provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
