Dispatcher - Night Shift

US Foods • Phoenix, AZ

1d • $17 - $26

About The Position

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

Requirements

• Minimum one year of transportation or logistics experience.
• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.
• High school diploma or GED/equivalent required.

Nice To Haves

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations.
• Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force.
• Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED