Dispatcher

Adeedo!Inglewood, CA
10h$18 - $24Onsite

About The Position

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Requirements

  • 2+ years of dispatching experience.
  • HVAC industry experience is required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in basic computer applications and call center software.

Nice To Haves

  • Service Titan experience is a plus.

Responsibilities

  • Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
  • Communication Point: Act as the main point of contact for field teams, customers, and management.
  • Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
  • Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
  • Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
  • Emergency Response: Coordinate emergency response efforts when necessary.
  • Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
  • Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Benefits

  • Health insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement plan: 401(k) with company match.
  • Paid time off: Generous vacation, holidays, and sick leave.
  • Training and development: Ongoing opportunities for professional growth and advancement.
  • Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
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