Dispatcher

Seaside Plumbing • Bishopville, MD

10d • $18 - $19

About The Position

Dispatcher - Berlin, MD You’re the best and you want to join a team that appreciates you and where you can create your own opportunities. Who We Are? We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. What We Do? We are a team of home service experts who go the extra mile to ensure peak performance and fantastic service for your home’s plumbing system. The Big Tasks You will evaluate customer calls and match the right technician to every job. Assist with administrative tasks as needed. Key Sub Tasks Learn the business and learn how to prioritize the most urgent customer calls. Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. Record and report the service calls. Participate in training so that you grow and develop as a professional. Update customers throughout the day on the technician’s progress. Reschedule customers as needed. Demonstrate excellent customer service and empathy to customers and technicians.

Requirements

• If you can achieve the above and you find it fun and challenging - you have just the right amount.

Nice To Haves

• Technical plumbing experience or familiarity with plumbing materials is a plus.

Responsibilities

• Evaluate customer calls and match the right technician to every job.
• Assist with administrative tasks as needed.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
• Reschedule customers as needed.
• Demonstrate excellent customer service and empathy to customers and technicians.

Benefits

• Great pay - $18-19/hr
• Medical Insurance –we pay 100% of base insurance premiums for health, dental and vision for you AND your family , we also offer employee life insurance policy of $15,000 with an option to upgrade coverage or add dependents.
• Paid training
• Retirement plan with a company match of up to 4%
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed