Dispatcher (Underfill Option)

State of Oregon•Bend, OR

2d•Onsite

About The Position

Transportation Telecommunications Specialist 1 – Dispatcher (Underfill Option) Oregon Department of Transportation Delivery and Operations Division – Region 4 Central Transportation Operations Center (CTOC) Bend The role: Do you enjoy helping others? Are you able to multitask and work under pressure? As a dispatcher, you will quickly receive and interpret information while handing multiple, simultaneous demands involving traffic hazards, weather events, crashes and other emergency situations. With your decision making skills, you will help keep our field crews safe and improve the safety and mobility for Oregon travelers. Apply today! The goal of this recruitment is to fill this position at a transportation telecommunications specialist 1 level. However, we encourage candidates who meet the minimum qualifications for a transportation services representative 1 ($3,856 - $5,325) to apply, as we may consider underfilling the position until the selected candidate meets the minimum qualifications for a transportation telecommunications specialist 1. Underfill training will not exceed three years. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile . A day in the life: Monitor transportation system conditions, radio communications and weather conditions using software and equipment. Monitor and answer a variety of technical equipment including a multiline phone system and a multichannel radio system. Implement incident and weather related response plans. Coordinate with other agency dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System. Receive, input and notify crews about maintenance or repairs. Implement detour routes including dispatching staff and equipment. Monitor and test device status and the operation of backup systems. Review and stay up to date on statewide and regional standard operating guidelines, emergency operations plans and transportation operations center systems. Will require being restricted to workstations for long periods sometimes in a close working area. Handle multiple conflicting priorities that sometimes involve life threatening situations and communicating with the public often under confusing or crisis conditions. Will be required to work day shifts, swing shifts, flexible shifts, alternating shifts, nights, weekends, extended hours and on holidays. Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.

Requirements

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures; AND experience or training using computers to retrieve and input data.
Completion of an associate's degree will substitute for one year of the public contact experience.
You must be able to complete a “Test Genius” test, which we will administer during the recruitment process, if selected to move forward. This will test skills including typing, map reading, memory recall and data entry.
The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

Nice To Haves

Experience communicating with different people and groups including city, county, policy, fire, the media, towing companies, maintenance staff and the public.
Experience working in a team environment.
Experience operating a computer and learning a variety of systems, programs and software.
Experience taking initiative and working independently.

Responsibilities

Monitor transportation system conditions, radio communications and weather conditions using software and equipment.
Monitor and answer a variety of technical equipment including a multiline phone system and a multichannel radio system.
Implement incident and weather related response plans.
Coordinate with other agency dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.
Receive, input and notify crews about maintenance or repairs.
Implement detour routes including dispatching staff and equipment.
Monitor and test device status and the operation of backup systems.
Review and stay up to date on statewide and regional standard operating guidelines, emergency operations plans and transportation operations center systems.
Handle multiple conflicting priorities that sometimes involve life threatening situations and communicating with the public often under confusing or crisis conditions.
Will be required to work day shifts, swing shifts, flexible shifts, alternating shifts, nights, weekends, extended hours and on holidays.
Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.