Dispatcher (2159)
About The Position
Appalachian Community Services is seeking a Mobile Crisis Dispatcher to be the first point of contact for individuals in crisis, and to coordinate rapid response efforts to ensure timely and effective support. As a Mobile Crisis Dispatcher, your primary responsibility will be to receive, assess, and prioritize emergency calls, dispatch appropriate crisis intervention staff, provide real-time support to callers, welcoming and registering individuals to the behavioral health urgent care, as well as, providing assistance to the mobile crisis and behavioral health urgent care staff. Additionally, the Dispatcher will complete insurance verifications, enrollments, and monitor the ongoing status of each crisis case. The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.
Requirements
- High School Diploma
- Must be 18 years or older
- Basic computer proficiency, including email and fax.
Nice To Haves
- Previous experience in emergency dispatch, crisis intervention, insurance verification, or a related field is desirable, but not required.
- Experience with Electronic Health Records (EHR) is a plus.
Responsibilities
- Respond to emergency calls, assess crisis situations, and provide a calm, supportive presence for individuals in distress
- Coordinate and dispatch mobile crisis response teams, ensuring timely and effective intervention
- Collaborate with mental health professionals, law enforcement, and other emergency services to support comprehensive crisis management
- Maintain accurate documentation, including call details, outcomes, and insurance verification
- Provide follow-up support and monitor ongoing cases to ensure quality care and safety post-crisis
Benefits
- Consumer-driven health plan coverage provided by Anthem
- Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
- Health Savings Account (HSA) or Flex Spending Account (FSA)
- Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
- Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
- An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
- Generous paid time off
- 401k or Roth IRA Retirement Programs administered by Empower
- Financial planning and education services at no cost to you
- Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
- Educational Assistance (your position, date of hire and years of service determine your eligibility)
- Advancement and Career Development Opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
