Dispatcher - Transportation

Southeastern Integrated Care LLC•Pembroke, NC

10d•Onsite

About The Position

Dispatcher will schedule vehicles to pick up and drop off clients for their medical appointments safely and on time. Dispatcher will be able to look at the particulars of the scheduling needs and makes the necessary adjustments. Dispatcher will be able to take into consideration factors such as the number of passengers per trip, the drivers who are available, the length of the trip, and appointment times. Dispatcher will work as part of a team to reach transportation benchmarks for Transportation Services. The job’s purpose is to assure timely scheduling and dispatching of drivers for the provision of and maintenance of a caring environment for non-emergency clients while providing transport service as appropriate for the needs of the client. Represent the spirit of Southeastern Life Center, with its primary focus on removing the barriers to recovery for the clients we serve.

Requirements

Good people skills with a caring and polite manner.
Must have a valid NC driving license with no more than 3 penalty points.
CPR, first aid, NCI and/or role related certification within 3 months of hire.
PASS Basic certificate
CTAA training within 90 days of hire
PASS Wheelchair certificate
Hands On training required with certified trainer within 90 days
First Aid/CPR card or certificate within 30 days
Defensive Driving certificate within 90 days
Americans with Disabilities Act (ADA) - completed upon hire and annually
Emergency Procedures for Vehicle Operations - completed upon hire and annually
Drug test completed upon hire/
Must have strong operations experience.
Excellent communication skills and must be able to interact with all levels of personnel.
Must be a positive team player and have the ability to work harmoniously and effectively with staff, customers, contractors, suppliers/vendors, colleagues and Management.
Attention to detail and organizational skills.
Must have the ability to set and manage changing priorities and exhibit good time management and multi-tasking skills.
Effective problem-resolution skills.
Excellent customer service skills are required.
Experience with computers and Microsoft Office, including the ability to learn, comprehend and utilize new computer programs.
Experienced with Routing, GPS software, and all other relevant software platforms.

Nice To Haves

Previous driving experience of working in patient transport.
Automotive maintenance experience preferred.

Responsibilities

Dispatchers will coordinate the transportation schedule for each day and/or week and inform drivers of their assignments for the day and/or week. The Dispatchers must also be able to appropriately schedule last-minute trips so that clients reach their appointments on-time.
Problem Resolution: Things can go wrong on a trip. A vehicle might get a flat tire or there might be an unexpected roadway closure, unforeseen situations arise Dispatchers will have to take action to make things right and limit disruptions so that client arrives safely and on-time to their scheduled appointments.
Maintaining Communication: Dispatchers will serve as a liaison between different departments and people. They correspond with maintenance to see which vehicles are available and when out-of-service ones will be returned to the fleet. They talk to drivers to ensure the trip is going as planned. They field messages from customers wanting to confirm arrival time or calling with complaints about their trip experience.
Reporting: Dispatchers are crucial in accurate reporting for the company. Dispatchers will provide detailed accounts of activities to assess patterns for inefficiencies. They will also be responsible for completing all required paperwork on time and with minimal errors.
Monitoring Safety: We are committed to the safety of our clients and dispatchers are critical in this role. Dispatchers will need to know about limits on how long drivers can work without rest and take that into consideration when making schedules. If one of a transportation dispatcher’s vehicles is involved in a roadway situation, he or she needs to decide the safest course of action, such as getting emergency help.
Adhere to compliance programs with state and federal regulations, including those imposed by the Department of Transportation (DOT).
Maintain up-to-date data in appropriate software systems.
Following up with any accidents/incidents that might have arisen during the transportation of individuals and performing investigating reports as needed.
Coordinate with community providers in need of transportation services for their clientele through our contractual agreements
Provide fill-in as needed to provide transportation services in the event of staff vacancy.
Report facts concerning accidents or incidents to control and hospital personnel in accordance with the organizational policy
Take part in staff development programs and/or undertake further training if and when required opportunities
Comply with the data protection measures and do not disclose personal information regarding patients or other employees to unauthorized personnel.
Other duties as assigned