Dispatcher- Transportation Specialist

gategroup • Schiller Park, IL

10d

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for serving as the primary administrative support for our major client's operations. Job Summary: Position is responsible for serving as the primary administrative support for our major client's operations.

Requirements

• H.S. diploma required
• 2+ years of general work experience in an office or warehouse facility.
• 1 year of experience directing the work of others
• 1-2 years of shipping/receiving experience preferred
• Able to drive on the ramp (must be 21+ driver’s license)
• Able to multi-task in a hectic environment
• Detail oriented
• Able to keep calm in high pressure environment
• Able to work with a minimum of supervision/off-site environment
• Able to make independent decisions
• Able to compile data from multiple sources with a high degree of accuracy
• Able to communicate status changes to all parties in a timely manner
• Driven to document and improve processes
• Must have valid driver’s license
• Able to develop rapport with major client
• Must be able to function in a warehouse environment
• May be required to rotate between day and night shift
• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
• Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.
• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

Nice To Haves

• Associate’s degree preferred
• 1-2 years of shipping/receiving experience preferred

Responsibilities

• Analyze data from custom computer screens and prepare driver run sheets for each flight
• Assign Drivers to gates and flights
• Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
• Monitor driver’s kitchen departure time
• Track all flight, gate, meal order and other changes in flights
• Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
• Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
• Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
• This position will rotate periodically between scheduled shift, and vacation relief shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees