Dispatcher - Transport Medicine System Status Controller | LACP

Mercy Health • Lima, OH

48d

About The Position

Working under the direction of the Communications Center Manager and Communications Center Supervisors, the Transport Medicine System Status Controller is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.

Requirements

• BLS Basic Life Support - American Heart Association (required)
• High School Diploma or GED equivalent (required)
• 1 year of experience in EMS, healthcare, public safety, or a related field (required)
• Incident Command System (ICS) 100 (required)
• Incident Command System (ICS) 200 (required)
• Incident Command System (ICS) 700 (required)
• Type accurately 25-30 words per minute
• Analyzing data or information
• Understand medical terminology
• Transport scheduling
• Business writing skills
• Computer Skills
• Ability to understand and interpret laws and regulations.
• Basic Mathematical Skills
• Public relations skills
• Phone / email etiquette
• Language Skills
• Attention to detail
• Critical thinking
• Teamwork
• Active listening
• Safety focused
• Emotional intelligence
• Conflict management
• Adaptability
• Collaboration
• Time management
• Learner Attitude

Nice To Haves

• Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment)
• Ohio Paramedic - Ohio Emergency Medical Services (preferred)
• Associates, Healthcare, Public Safety, or a related field (preferred)
• 1 years of previous EMS or public safety dispatching experience (preferred)

Responsibilities

• Receives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous manner
• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel
• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System
• Maintains all required records and other documentation associated with patient transport and the operation of the Communication Center
• Ensures all billing paperwork is completed accurately
• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures
• Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination
• Maintains knowledge of the Mercy Health Transport Medicine Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills
• Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health - Transport Medicine program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area
• Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment
• Maintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborne

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees