Dispatcher Trainee (9910) – Safety, Security & Airside Services – SFO – TEX

City and County of San Francisco • San Francisco, CA

1d • $35

About The Position

Purpose of the Program The Airport Communications Dispatcher Trainee Program provides training to appointees in order to prepare them for an opportunity to be eligible for an appointment to Class 9202 Airport Communications Dispatcher. The essential functions of the position include: The nature of the trainee position involves working under unpredictable periods of pressure and in emergency situations. Trainees will be trained on how to: (a) complete and maintain event records and logs via CAD (Computer Aided Dispatch); and (b) dispatch and coordinate Police and Traffic Control units, Crash/Fire/Recuse, Airfield, maintenance, security, fire, medical and safety operations at the Airport. Trainees will be trained as primary call takers for the Airport’s Emergency 911 Public Safety system. Trainees will also be trained to operate a centralized paging and public address system. Nature of Work Dispatchers routinely work under stressful conditions in a fast-paced environment due to the nature of emergency and non-emergency calls and must be able to multi-task and prioritize. Dispatchers sit for long periods of time, type for prolonged periods on a computer keyboard, and utilize multi-screen computer systems, keyboard, mouse, two-way radios, telephone systems, headset, computer touch screens, and foot pedals.

Requirements

• Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination)
• One (1) year (2000 hours) experience in a public contact position providing and/or soliciting information or providing a service.
• Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
• One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Nice To Haves

• Completed POST-Entry-Level Dispatcher Selection Test Battery with a passing T-score of 51 or better (within the last 12 months).
• 6 months of dispatcher experience (i.e., 311, ambulance, security company).
• 6 months of heavy telephone traffic experience (PBX operator/customer service call center, multi-line phone systems).
• Excellent verbal and written communication skills.
• Excellent customer service and an ability to multi-task in a fast-paced environment.

Responsibilities

• complete and maintain event records and logs via CAD (Computer Aided Dispatch)
• dispatch and coordinate Police and Traffic Control units, Crash/Fire/Recuse, Airfield, maintenance, security, fire, medical and safety operations at the Airport
• primary call takers for the Airport’s Emergency 911 Public Safety system
• operate a centralized paging and public address system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED