Dispatcher, Security, Full Time, Day

Valley Health System • Paramus, NJ

1d • $21 - $26 • Onsite

About The Position

POSITION SUMMARY: To facilitate communication and act as a central control station for security officers at the main hospital campus. Ensures all calls for service are dispatched and responded to by officers in a timely manner. Follows up with field officers during calls, documents all activities in the dispatch system. Remains calm under pressure, especially during multiple calls for Disservice.

Requirements

• High school diploma or equivalent
• Two years’ police or security dispatching, preferably in healthcare
• Driver's License - current and valid New Jersey driver's license. Employees must adhere to all procedural guidelines in HR Policy 1-13 including demonstrating an acceptable driving record for the duration of their employment as long as driving continues to be a responsibility of the job.
• Minimum four hours training in Crisis Prevention Institute (CPI) Verbal Intervention.
• Ability to communicate effectively (oral and in writing).
• Ability to effectively interact with customers to meet their needs.
• Ability to work independently with minimal direct supervision.
• Ability to work cooperatively within a team environment.
• Ability to handle frequent interruptions and adapt to changes in workload and work schedule.
• Ability to set priorities, make effective decisions, and respond quickly to customer's needs.

Nice To Haves

• Associate’s Degree
• Formal dispatcher certifications

Responsibilities

• To facilitate communication
• Act as a central control station for security officers
• Ensures all calls for service are dispatched and responded to by officers in a timely manner
• Follows up with field officers during calls
• Documents all activities in the dispatch system
• Remains calm under pressure, especially during multiple calls for Disservice.

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED