Dispatcher/Scheduler

KTS Solutions Inc•Hyattsville, MD

32d•$22•Onsite

About The Position

Job Summary: We are seeking a detail-oriented and organized Dispatcher/Scheduler to join our team. The ideal candidate will be responsible for coordinating and scheduling transportation services, ensuring timely and efficient operations. This role requires excellent communication skills and the ability to manage multiple tasks simultaneously. Key Responsibilities: - Create and route schedule - Perform confirmation calls - Coordinate and schedule transportation services for clients - Monitor and track vehicle locations and status to ensure timely trips - Communicate effectively with drivers, clients, and other team members - Resolve scheduling conflicts and adjust routes as necessary - Maintain accurate records of schedules, routes, and reports - Provide exceptional customer service to clients and address any inquiries or concerns - Collaborate with management to improve operational efficiency

Requirements

Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Proficient in using scheduling software and GPS systems
Ability to work in a fast-paced environment
Problem-solving skills and attention to detail
Must be a self starter and team player
Proficient with MS Excel, OneDrive, Teams, and Outlook
Previous experience in dispatching or scheduling is required
High school diploma or equivalent; additional education or certifications in logistics or transportation is a plus

Responsibilities

Create and route schedule
Perform confirmation calls
Coordinate and schedule transportation services for clients
Monitor and track vehicle locations and status to ensure timely trips
Communicate effectively with drivers, clients, and other team members
Resolve scheduling conflicts and adjust routes as necessary
Maintain accurate records of schedules, routes, and reports
Provide exceptional customer service to clients and address any inquiries or concerns
Collaborate with management to improve operational efficiency