Scheduler

People's Express•Whitmore Lake, MI

13d•$21 - $23•Onsite

About The Position

This is a Flex position with required weekend hours Saturday and Sunday shifts 7:00am -3:00pm and possible additional hours during the week to cover call offs in our Dispatch Center working on site in Whitmore Lake, MI Training shifts will be between 7am-3pm. Flex " on call" work shifts to be covered will vary between 7am-10pm M-F not to exceed 8 hours in a day. Want to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non - profit! Join People's Express Inc. We are seeking a detail-oriented, friendly, and outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.

Requirements

Prior experience in reservations, customer service or call center required
Strong communication skills and phone etiquette
Knowledge of dispatching procedures and logistics operations
Experience with Routing Box or similar medical scheduling software
2+ years working in dispatching is required
1+ years in customer service is required
Experience in transportation is required
Computer literate and proficient in EXCEL, WORD other MS software

Nice To Haves

Effective Communicator
Critical thinking skills
Ability to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilities
Organizational and time management skills to effectively manage multiple services and schedules
Perform well at stressful times and high paced environment as well as multitask efficiently
Keep management informed of the status and informs of any significant issues on a timely basis
Team Player who can work well with all employees
Ability to establish priorities and work independently with general oversight from supervisor

Responsibilities

Take a trip request and repeat it back to the client for confirmation
Determine the number of passengers to be transported
Minimize the amount a client is placed on hold
Schedule trips for driving, creating daily efficient routes
Handle incoming reservation requests and inquiries promptly and professionally
Communicate effectively with drivers, dispatchers, and customers to ensure timely service
Maintain accurate records of reservations, routes, and fleet status
Collaborate with the logistics team to streamline operations and ensure efficiency
Utilize Routing Box Software for reservation tracking
Communicate information on the trip to be scheduled, if we are unable to accommodate then work with client to find alternate times to meet their needs
Inform the customer of the drop off window
Understand all People's Express service areas and how to put fares in correctly.
Ensure that all clients understand our policies when booking certain trips
Express our mission and values to the public
Serve as a representative of People's Express, Inc.
Follow up phone calls with all clients for trips
Program arrivals in scheduling software no earlier than 30 minutes prior to appointment or desired arrival time