Dispatcher- Ready Mix

CRH Americas • San Antonio, TX

6d

About The Position

The dispatcher/Customer service representative processes and coordinates the phone sales and distribution of asphalt and crushed concrete products for multiple plants. Responsible order entry, coordination and shipping based on customer orders. Requires day-to-day communication with other employees and customers.

Requirements

• Minimum high school/general education degree (GED) required.
• Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
• Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
• Handle multiple tasks concurrently and perform under pressure.
• Perform opening and closing procedures.
• Must be able to act quickly and creatively to solve problems; work independently and make decisions.
• Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
• Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
• Report to work at the designated start time.
• Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.
• Travel and work away from home when necessary.
• Knowledge of asphalt and concrete products, and suitability for their intended use; weights and measures laws and regulations; trucks and transportation requirements and regulations; local area and distances for pricing and delivery.
• Must possess excellent verbal skills.
• Read and understand maps.
• Proficient computer knowledge.

Nice To Haves

• Previous related experience in dispatch for asphalt & aggregate or transportation industry preferred.

Responsibilities

• Dispatcher must be aware of special jobsite conditions that require specific trucks, spacing,material needs, etc.
• Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
• Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions in a high paced environment.
• Dispatcher must be able to quickly build rapport and relationships with others, including team members, customers & vendors.
• Responsible for a safe work environment for themselves and co-workers.
• Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment. Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
• Follow directions of Foreperson as to daily tasks and expectations.
• Display a professional, positive and courteous attitude to co-workers, supervisors, and the general public at all times.
• Reliable attendance is essential to performance in this role.

Benefits

• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees