Dispatcher, Penn Transit Services

University of Pennsylvania

7d•$17 - $22•Onsite

About The Position

Reporting to the Operations Supervisor for Penn Transit Services, the Dispatcher plays a critical role in coordinating the daily operations of Penn’s comprehensive transportation system. This position ensures the safe, reliable, and timely movement of passengers during daytime, evening, and late-night service hours within defined boundaries. The Dispatcher receives and routes requests for vehicular escorts, actively coordinates resources across multiple transit services, and delivers responsive, accurate customer assistance to riders seeking information about schedules, policies, and procedures.

Requirements

High school diploma or GED required.
Strong customer service experience required.
Must maintain and possess a valid Class B Commercial Driver’s License (CDL) from the state of residence within 90 days of hire.
Passenger Endorsement required; Air Brake Restriction must be removed.
Must maintain a valid U.S. DOT Medical Examiner’s Certificate.

Nice To Haves

Previous dispatch or logistics experience preferred.
Experience with Microsoft Word, Excel, and dispatching software preferred.

Responsibilities

Receive, prioritize, and dispatch requests for vehicular escorts during evening and late-night service hours.
Coordinate shuttle operations with all Penn Transit Services programs—including PennBus, Penn Accessible Transit (PAT), Penn Charter, Penn Crew Transportation, and AM Transportation—through dynamic allocation of staff and vehicles to meet service demand.
Provide accurate, courteous assistance to customers seeking information on Penn Transit Services regulations, policies, and procedures.
Maintain responsibility for all radio equipment, ensuring proper use, care, and secure storage in the central dispatch location at the end of each shift.
Ensure the PTS Operations Center, escort vehicles, keyboxes, and related facilities are properly secured at the end of the final shift each night.
Complete the “Daily Log Book” accurately at the end of the last shift each night.
Perform other duties as assigned.
The initial shift for this position is Monday-Friday from 2:00 AM to 10:30 AM.

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.