Dispatcher or Dispatcher Trainee

Virginia Information Technologies Agency•Wytheville, VA

3d•Onsite

About The Position

The Virginia State Police (VSP) is seeking to hire a Dispatcher or Dispatcher Trainee at the Division IV Headquarters in Wytheville, Virginia. The job duties for this position include but are not limited to: • Performing work within a specific geographical area by sending and receiving information and by sending emergency assistance or service equipment as required assisting law enforcement personnel or the public. • Aiding law enforcement personnel, emergency personnel, the public, and the media. • Operating a variety of equipment. • Maintaining various logs and records of activities. • Accessing information through several systems including Computer Aided Dispatch (CAD), Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS) and other databases. • May work rotating shifts and is considered essential personnel.

Requirements

Of operating standard office equipment such as fax and copy machines.
In operating computers.
In using Microsoft Office software applications.
In data entry.
In problem solving.
In customer service skills.
To effectively communicate with the public.
To work in a high pressure, high stress environment.
To exercise resourcefulness and sound judgement under stress and multitask.
To manage complaints/compliments, directing to appropriate supervision.
To enter/record information into automated systems and keep records and logs updated.
To communicate effectively orally and in writing in English.
To be flexible, work effectively independently and as a member of a team.
To work holidays, weekends and rotating shifts.
Successfully complete required training within six (6) months from hire.
Must be able to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.
May work rotating shifts and is considered essential personnel.
Graduation from high school or equivalent.

Responsibilities

Performing work within a specific geographical area by sending and receiving information and by sending emergency assistance or service equipment as required assisting law enforcement personnel or the public.
Aiding law enforcement personnel, emergency personnel, the public, and the media.
Operating a variety of equipment.
Maintaining various logs and records of activities.
Accessing information through several systems including Computer Aided Dispatch (CAD), Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS) and other databases.
May work rotating shifts and is considered essential personnel.

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