Dispatcher/ Ops specialist

US Multimodal Group•Memphis, TN

1d•Onsite

About The Position

TransOne is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector. This position is located in Memphis, TN - We are seeking a proficient Dispatcher/ Operations Specialist to join our team at TransOne. This role is key to coordinating the movement of freight, managing driver schedules, and ensuring timely delivery of goods while effectively communicating with customers. The ideal candidate will have a background in trucking or the intermodal industry and will be able to thrive in a fast-paced dynamic environment.

Requirements

Bachelor of Science in Business Administration required
1-2 years of industry experience.
Experience Profit Tools (transportation management system)
Experience in Microsoft Word, Excel, and Outlook.
Diligence with a high degree of accuracy.
Ability to prioritize tasks and meet deadlines.
Excellent communication and critical thinking skills.

Nice To Haves

Concentration in logistics, supply chain, or international business preferred

Responsibilities

Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
Monitor and track the status of shipments and deliveries.
Communicate proactively with drivers, customers, and other stakeholders regarding updates and issues.
Maintain accurate records of dispatch activities, driver logs, and shipment details.
Coordinate with third parties to ensure smooth operations and timely deliveries.
Handle urgent situations and provide solutions to minimize disruptions.
Ensure compliance with all safety regulations and company policies.
Utilize dispatch software and other tools to optimize routes and improve efficiency.
Address customer inquiries professionally and promptly, maintaining positive relationships and high customer satisfaction.
Collaborate with the sales team to ensure customer satisfaction and retention.
Assist with special projects and ad-hoc reporting requests from management.
Participate in process improvement initiatives to streamline operations and customer service.