Central EMS - Dispatcher - Liaison Specialist

Central EMS•Roswell, GA

5d•Onsite

About The Position

Under the Direct Supervision of the Communication Supervisors and the Communications Director, to manage units in service and provide System Status Management for special contract EMS units. This is a 40-hour work week position that acts as the single business contact for special contracts during normal business hours. The hours will be 09:00 - 17:00. The Liaison Dispatcher Specialist will dispatch units via digital two-way radio and paging system (Mobilis), as well as receive and process emergency and non-emergency calls using the Zoll CAD (Computer Assisted Dispatch) software with 100% accuracy. This position will also answer phones, input calls, and provide support to normal communications center operations as needed.

Requirements

High School Diploma or GED
Excellent Customer Service Skills
Computer Skills: Microsoft Office, Excel, Word
Good organizational skills
Ability to perform well under pressure and tight deadlines.
Attention to detail.
Friendly demeanor
Ability to accept constructive criticism in a positive manner.
Punctual and responsible

Responsibilities

Identifies, coordinates, and implements system status management.
Place units in service via the CAD (Computer Assisted Dispatch) software.
Track units and status via the CAD and Vanguard system in real time.
Utilize all available assets in the most efficient manner possible.
Provide call details in concise and clear manner.
Proficient use of Radio and digital communication systems.
Back up call takers as needed.
Be attentive and maintain focus on all parts of the operation.
Coordinate with the Commanders to provide accurate ETAs to Call Takers and customers.
Advanced knowledge of all Unit types and Areas of Responsibility within the Central system.
Advanced knowledge of our customer database and rankings.
Be a Critical Thinker and capable of functioning under pressure.
Fills in for lead dispatcher once approved
Other duties as assigned by the Communications manager.