EMS Dispatcher

Schuylkill•Hazleton, PA

10d•Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Handles emergency calls and non-emergent calls from facilities and doctor's offices and makes the determination if the emergency requires an advanced life support or basic life support ambulance. If non-emergent call, determines if it requires wheelchair or stretcher or if is a transfer from hospital to hospital and requires an ambulance. Enters all patient demographic information into dispatch software and schedules calls accordingly. Dispatches appropriate level of service crew in order to get the appropriate help as quickly as possible.

Requirements

High School Diploma/GED or Technical School Diploma Emergency Medical Technology
Less than 1 year
Ability to maintain effective interpersonal relationships.
Ability to work evenings, nights, and weekends, as necessary.
Ability to obtain security clearance.
Excellent verbal and written communications skills.
Knowledge of how to utilize the CAD system.
Proficient in Microsoft Office applications.
BLS - Basic Life Support - American Heart Association Within 2 Years

Nice To Haves

Associate’s Degree Emergency Medical Technology
1 year Emergency communication/medical dispatch experience
EMT-B - Emergency Medical Technician-Basic - National Registry of Emergency Medical Technicians within 2 Years

Responsibilities

Maintains detailed records of thorough dispatching activities and unit assignments.
Receives, processes, and disseminates calls from hospitals, care providers, and nursing facilities in an efficient manner to attain an appropriate and timely response.
Utilizes computer software and dispatch equipment.
Tracks times, location notes, transport information, and other information relayed by crews.
Monitors status details of the mobile units sent to the dispatched location.
Captures as much pertinent data as possible in a timely manner in order to direct the EMS or Paratransit units to the location with detailed information.
Verifies address and callback information via interrogation to ensure precise location of caller.
Supervises the direction of all the responding EMS or Paratransit units.
Requests assistance from mutual aid, air ambulance providers, fire marshal, or others, as necessary.
Anticipates and identifies problems and takes initiative to prevent or correct them.
Ensures timely relay of information on the nature of call, location information, and additional instructions via radio.