Temporary - Dispatcher II

City of Austin

5d•$22 - $25•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Purpose: Under general supervision responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems and emergency response. Position Overview: DSD is seeking a Dispatcher II reporting to the safety department. This communications position will also be required to act as a department liaison for fleet management and inventory control in addition to their dispatch responsibilities.

Requirements

Knowledge of basic radio codes and operations of the dispatch console.
Knowledge of procedures involved in dispatching customer services.
Knowledge of basic office procedures.
Knowledge of streets and highways in Austin/Travis county area.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in planning and organizing.
Skill in using computers and related software applications.
Skill in handling multiple tasks and prioritizing.
Ability to respond quickly and calmly in emergency situations.
Ability to use two-way radios.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with City employees and the public.
Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio.

Nice To Haves

Operate/monitor multi-channel two-way radio and dispatch consolette.
Shift dispatch communications to field operations teams monitoring their GPS locations while in transit, Initiate, enter and update field communications into our communications tracking database Amanda 7.
Confers with internal customers or other personnel to address questions; problems; and requests for service or equipment.
Enter and dispatch work order service requests for fleet vehicles.
Relays technical assistance; work orders; messages; and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.
Familiarity with Tens Codes.

Responsibilities

Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
Schedules and loans out pool vehicles to authorized employees.
Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
Operate and monitor fire alarm system for department and external buildings.
Monitor security/emergency equipment/systems and closed-circuit television monitors, Report breaches of security to appropriate personnel.
Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
Enter and dispatch work order service requests.
Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
Prepares daily work log information for reports.
Determines types or amount of supplies needed and places orders, accordingly.
Coordinates emergency response including evacuation process.

Benefits

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

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