Dispatcher- IFT Flight

WLRC Inc•Milford Mill, MD

About The Position

Under the supervision of the Medical Communications Center Leadership, the Dispatcher is responsible for coordinating and dispatching interfacility transfers, including IFT/Flight, SCT/ALS, BLS, and wheelchair transport services. The successful candidate will ensure efficient and timely dispatching of resources to meet patient needs and organizational goals.

Requirements

Must be 18 years old or older at time of hire
High School Diploma or GED equivalent, associate degree in business administration, statistics, or training and development preferred
Current NREMT certification.
Excellent written and verbal and communication skills
Must be available for recall in times of crisis or when needed due to staffing issues
One year of supervisory experience
Knowledge of medical terminology and writing patient care reports
Ability to sit and remain stationary for prolonged periods of time, standing as needed
Must be able to bend, reach, or move within assigned work location as job duties require
Ability to view computer monitor and other technology screens for extended periods (more than 8 hours)
Occasionally lift or move up to 25 lbs.
Ability to work rotating shifts, including nights, weekends, and holidays, to support 24/7 operations.
Ability to pass a pre-employment drug test
Ability to pass a pre-employment background check
Ability to read, speak, and write English
Proficient in general computer literacy.

Nice To Haves

Excellent customer service skills
Strong Problem-solving skills
Ability to remain calm under pressure
Previous communications center experience

Responsibilities

Coordinate and dispatch ambulance services for interfacility transfers, including critical care and flight operations (Rotor/Fixed).
Manage and prioritize requests for transport, ensuring optimal allocation of resources for SCT/ALS and BLS levels of care.
Demonstrates a clear understanding of the specialty care arena, including associated procedures, and can delineate which interventions require SCT-P or RN-level care. When questions arise, effectively communicate with the nursing team to determine the most appropriate level of care.
Maintain compliance with HIPAA regulations, state EMS communication standards, and company policies.
Handle wheelchair transport logistics, ensuring safe and timely service for patients with mobility needs.
Operate crew radio systems, maintaining clear and effective communication with field staff.
Utilize system status management (SSM) to monitor and update the status of all units, ensuring resources are strategically positioned.
Ensure all ambulance/aircraft time stamps are accurate in real-time, constantly scanning board to ensure any necessary real-time changes are made to provide the best ETA to all facilities
Knowledge of contractual and priority response times for all facilities associated with zones in question
Escalation of any facility concerns or problems to leadership immediately including extended ETA’s above and beyond contractual requirements
Notifications and resolution of incomplete crew configurations such as single crew members to leadership in real time
Optimization of board to ensure maximum utilization of crews without degradation of response or on time requirements, nor contractual or customer satisfaction.
Provide real-time status updates to ensure all stakeholders are informed and aligned.