Dispatcher I

Cuyahoga Community College (Tri-C) • Cleveland, OH

60d • Onsite

About The Position

Receive and transmit radio or telephone communications to deploy personnel and/or equipment.

Requirements

• High school diploma or GED
• Must have a valid State Identification
• Ability to work effectively in stressful situations
• Skills in keyboarding, basic grammar, basic math basic level word processing ( MS Word) and basic level spreadsheet applications ( MS Excel)
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
• Ability to work cooperatively and courteously with staff and the general public
• Ability to make rapid decisions
• Good verbal and written communication skills
• Must have sensitivity to respond appropriately to the needs of the community

Nice To Haves

• Knowledge of office and clerical procedures and operations such as filing, sorting, entering statistics and records
• Ability to be mentally alert at all times while on duty and to remain calm under stress
• Ability to multi-task such as answering calls, questions, fingerprinting and entering data.
• Ability to work cooperatively and courteously with staff and the general public
• Communications certificate from either APCO, NECC, Tri-C Dispatch Academy or the equivalent

Responsibilities

• Conduct computerized criminal background checks and Bureau of Motor Vehicle (BMV) checks.
• Monitors all audio and video surveillance equipment.
• Maintains radio and incident logs.
• Routes and records all telephone calls.
• Enters classified information into the computer.
• Prepare detailed reports.
• Operates information/parking/security booth.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees