Dispatcher - Window and Door Field Service

MITER Brands.North Venice, FL
33d$21 - $27Onsite

About The Position

As a Dispatcher - Field Service, you'll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You'll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence. MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.

Requirements

  • Reasoning AbilityAbility to identify root causes and prioritize tasks effectively.
  • Strong organizational and communication skills
  • Proficiency with Outlook and scheduling tools
  • Ability to work independently and collaboratively
  • Frequent sitting, walking, and standing in a typical office setting.
  • Manual DexterityRegular use of hands and fingers for office equipment.
  • CommunicationOral and auditory capacity for phone and in-person interactions.
  • AttendanceConsistent daily presence required to maintain service levels.

Responsibilities

  • Service IntakeReceive service requests from processors and determine technician needs.
  • SchedulingAssign appropriate service techs and coordinate multi-tech jobs.
  • Service ManagementReview open service lists, prioritize older and urgent cases, and confirm part orders or inspection needs.
  • Logistics PlanningMap service locations and communicate availability to customers.
  • DocumentationLog scheduled services in the Dispatch Log and individual tech calendars (Outlook).
  • Team CoordinationCommunicate with techs regarding job outcomes, site issues, and part orders.
  • Rescheduling & UpdatesManage reschedules, reopen services, and update distributors as needed.
  • Time TrackingMonitor techs' time off, redirected time, and cross-area support.
  • Problem SolvingRequest parts, close services, and balance workloads across teams.

Benefits

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO) and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Fabricated Metal Product Manufacturing

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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