Dispatcher - Window and Door Field Service
About The Position
As a Dispatcher - Field Service, you'll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You'll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence. MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.
Requirements
- Reasoning AbilityAbility to identify root causes and prioritize tasks effectively.
- Strong organizational and communication skills
- Proficiency with Outlook and scheduling tools
- Ability to work independently and collaboratively
- Frequent sitting, walking, and standing in a typical office setting.
- Manual DexterityRegular use of hands and fingers for office equipment.
- CommunicationOral and auditory capacity for phone and in-person interactions.
- AttendanceConsistent daily presence required to maintain service levels.
Responsibilities
- Service IntakeReceive service requests from processors and determine technician needs.
- SchedulingAssign appropriate service techs and coordinate multi-tech jobs.
- Service ManagementReview open service lists, prioritize older and urgent cases, and confirm part orders or inspection needs.
- Logistics PlanningMap service locations and communicate availability to customers.
- DocumentationLog scheduled services in the Dispatch Log and individual tech calendars (Outlook).
- Team CoordinationCommunicate with techs regarding job outcomes, site issues, and part orders.
- Rescheduling & UpdatesManage reschedules, reopen services, and update distributors as needed.
- Time TrackingMonitor techs' time off, redirected time, and cross-area support.
- Problem SolvingRequest parts, close services, and balance workloads across teams.
Benefits
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Fabricated Metal Product Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
