Dispatcher, Dedicated

US Xpress•Marianna, FL

54d•$17 - $20•Onsite

About The Position

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S. Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

Requirements

High School Diploma or GED
0-2 years of experience (preferred) in transportation, logistics, dispatch, or fleet management
Strong interpersonal and communication skills (both verbal and written)
Proficient in Microsoft Office, internet applications, and company-specific software
Demonstrated analytical and problem-solving abilities
Exceptional patience and professionalism in managing high-pressure or volatile situations
Knowledge of DOT regulations

Responsibilities

Customer Service
Solicit freight orders from assigned customer accounts and schedule or reschedule pickup and delivery appointments based on business needs.
Build and maintain strong customer relationships to maximize freight volume, ensure account satisfaction, and meet service expectations.
Monitor communication systems to accept load tenders and proactively provide shipment status updates, including updating customer portals or EDI systems as required.
Address service deviations by identifying alternate solutions, including changes to appointments or driver assignments, while maintaining customer-specific requirements.
Log and resolve customer complaints during shifts, escalating to account management with detailed documentation when necessary.
Ensure drivers have sufficient hours of service before accepting freight, and accurately enter new customer locations into the system, including gate instructions and geofencing.
Load Planning
Assign freight to appropriate drivers by reviewing availability, DOT hours-of-service compliance, and equipment compatibility.
Reassign or repower loads as needed to minimize service failures and empty miles while maintaining efficiency and customer satisfaction.
Implement routing solutions that align with account demands and operational efficiency goals.
Fleet Management
Respond to all incoming driver calls and resolve issues promptly, including updating messages and tracking active loads to ensure on-time performance.
Address missing macros, assist with lumper fees, permits, and emergency travel or transportation arrangements (e.g., cabs, rideshare, bus).
Reseat drivers in alternate equipment when needed to prevent delays or income loss.
Support emergency home time requests and assist with payroll research, including locating BOLs and resolving pay issues with appropriate personnel.
Maintain accurate dispatch and mileage records per account SOPs and company policies.
Notify Fleet Maintenance of needed trailer repairs and assist with customer-owned trailer issues.
Foster trust and professionalism with drivers through consistent support and problem-solving.
Additional Responsibilities
Provide backup support for account supervisors as needed, including scheduling BPMs, coordinating home time, and other assigned tasks (excluding EVE events).
Maintain punctual and reliable attendance to ensure efficient departmental operation.
Perform other duties as assigned by management.