ServiceTitan Dispatcher Customer Service Home Service
About The Position
Customer Service Representatives — are you ready to take your customer service experience and turn it into a challenging and rewarding career in the home services industry? Join our TEAM at Ace Handyman Services! We are a national leader in home improvement and repair services, built around the needs of our customers. As we continue to grow, we are looking for a highly organized and motivated CSR/Dispatcher to help ensure efficient and smooth daily operations. In this role, you will handle inbound and outbound calls, educate customers on our services and solutions, and play a key role in managing the daily schedule. You will be responsible for helping customers solve problems and ensuring the right craftsman is matched to the right job. This is not an entry-level role. Experience in home services, dispatching, or ServiceTitan is strongly preferred. This is a great opportunity to grow into a leadership role while applying your skills in a fast-paced environment where every day brings new challenges. We offer competitive compensation, strong benefits, and the opportunity to work with a national brand while maintaining a local, team-oriented culture. If this sounds like the opportunity you’ve been looking for and you meet the qualifications, we want to hear from you! The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Requirements
- Minimum 3 years of CSR/Dispatcher experience (home services preferred)
- ServiceTitan experience strongly preferred
- Experience ordering materials and working with vendors is a plus
- Comfortable with sales and customer interactions
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Proficient with computers and technology
- Team player with the ability to work independently
Nice To Haves
- Call center experience
- QuickBooks Online or basic accounting knowledge
- Background in home improvement, construction, or trades
- Sales or marketing experience
Responsibilities
- Respond to job leads in a timely manner
- Handle inbound and outbound calls, converting leads into booked jobs
- Coordinate scheduling and dispatching for multiple craftsmen
- Utilize ServiceTitan (or similar software) for scheduling and job management
- Order materials and coordinate with vendors/suppliers
- Follow up with customers and maintain strong relationships
- Perform administrative tasks including paperwork and data entry
- Support daily operations to ensure a smooth customer experience
Benefits
- 401(k)
- Paid vacation (after 90 days)
- Performance bonuses
- Company credit card
- Advancement and growth opportunities
- Regular pay reviews
- And more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
