Dispatcher - Counter Sales

Interstate Batteries

13d

About The Position

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: The Dispatcher will answer incoming phone calls and dispatch hot-shot requests in a timely, orderly fashion. This role will actively engage with customers to efficiently assess and fulfill their needs. They will also prepare invoices and accept payments using a computer.

Requirements

• High school graduate (or equivalent).
• Able to read, write, and compute basic math.
• Multi-line phone experience is required.
• Excellent verbal communication skills are required.
• Demonstrated use of professional phone etiquette required.
• Previous customer service experience is required.
• Working knowledge of computers and applicable systems is required.
• Demonstrated ability to multi-task, quickly transitioning from one function/task to the next.
• Uses critical thinking skills when prioritizing tasks or performing dispatching duties.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Must work effectively in a team environment.
• Must be familiar with the local geographic area.
• Be able to occasionally lift and/or move up to 75 lbs.

Nice To Haves

• Previous local commercial dispatching experience is strongly preferred.

Responsibilities

• Promptly answer all incoming phone calls in a professional and friendly manner.
• Use professional telephone etiquette when assisting customers.
• Dispatch hot shot drivers in a manner that will deliver the best and most efficient service possible.
• Create and process invoices.
• Contact priority customers on a weekly basis to identify potential concerns/issues and monitor supply.
• Other duties as assigned.

Benefits

• Comprehensive healthcare benefits, company supported wellness program, onsite fitness center
• Wide range of professional development opportunities, training, resources and tools
• Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future benefits vary by office

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED