Dispatcher Commercial HVAC

Great Lakes South Town • Glendale Heights, IL

1d • $20 - $25 • Hybrid

About The Position

We are looking for the best Dispatcher! We are seeking a Dispatcher to support daily service operations by coordinating technicians, scheduling service calls, and serving as a primary point of contact for customers. This role is essential to keeping field service operations running smoothly, ensuring work orders are accurate, technicians are supported, and customers receive timely service.

Requirements

• High School diploma or equivalent
• Two years of education and/or experience in HVAC, plumbing, or field service dispatching preferred
• Strong customer service, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Safety-focused mindset
• Comfortably operate computers and office equipment.
• Must pass a pre-employment drug screen and background check
• Must be at least 18 years old.

Nice To Haves

• Two years of education and/or experience in HVAC, plumbing, or field service dispatching preferred

Responsibilities

• Schedule and dispatch service technicians using the latest in dispatching software
• Create, update, and manage service work orders, including notes, billing details, equipment information, and generate service quotes or estimates to send to customers
• Communicate throughout the day with technicians regarding schedules, job status, and changes
• Answer service-related calls and assist customers with scheduling and equipment intake
• Greet customers and ensure equipment is properly tagged for repair
• Manage incoming and outgoing UPS shipments and related documentation
• Ensure parts and components are properly stored or attached to service work orders
• Perform general office duties such as scanning, filing, and handling daily mail
• Participate in an on-call rotation by receiving third-party calls and emailing details to on-call technicians
• Follow all safety policies and accident prevention procedures
• Assist with additional tasks as assigned by the Branch Manager

Benefits

• Medical, Vision, and Dental Benefits
• Life Insurance
• 401k & Company Match
• Hybrid (2 days) after in-person training is completed
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees