Commercial Dispatcher

BGIS•Hudson, FL

3d•$37,440 - $43,680•Onsite

About The Position

As a Commercial Dispatcher , you’ll be the backbone of our service operations, coordinating technician schedules, managing work orders, and ensuring seamless communication with clients and vendors. Working in our Hudson, FL office, you’ll play a critical role in delivering timely, high-quality service to our commercial clients with a national presence. With robust support from our team, you’ll have the tools and resources to excel in a fast-paced, rewarding environment.

Requirements

High School Diploma or GED.
Ability to work in-office Monday–Friday, 8 AM–5 PM .
Willingness to participate in an on-call schedule every 6 weeks (one week on, six weeks off): Friday 5 PM to the following Friday 5 PM.
Saturday and Sunday, 8 AM–10 PM (from home during on-call weeks).
Ability to pass drug, background, and driver’s license checks.
Strong problem-solving skills with the ability to evaluate situations and develop effective solutions.
Excellent planning and prioritization skills to manage resources and meet goals.
Sound judgment and initiative to make decisions with minimal supervision.
Exceptional organizational and time management skills.
Outstanding customer service skills for internal and external interactions.
Proficiency in Microsoft Office, particularly Excel (required).

Nice To Haves

Experience with ServiceTitan (preferred but not required).
Previous experience in commercial dispatching or customer service roles (a plus).
Bilingual candidates (Spanish and English) are highly preferred.

Responsibilities

Manage daily dispatch operations with efficiency and professionalism.
Generate and dispatch service request work orders to technicians per established protocols.
Create and manage technician schedules to ensure timely task completion.
Communicate promptly with internal and external customers within company-defined timelines.
Handle phone calls and emails with courtesy and professionalism.
Coordinate with clients and vendors for work order updates, creation, or cancellation.
Add new vendors and locations to the system as needed.
Adhere to all company policies, procedures, and standards.
Perform additional duties as assigned to support team success.

Benefits

Competitive Hourly Rate : $18–$21/hour ($37,440–$43,680 annually).
On-Call Compensation : $200 for commercial dispatches, $100 for residential dispatches during on-call weeks.
Overtime Opportunities : Authorized by team leadership.
Paid Time Off : Start with 48 hours, increasing to 168 hours with tenure.
Paid Holidays : 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
401(k) Match : 5% employer match to secure your financial future.
Comprehensive Benefits : Health, life, and disability coverage.
Corporate Perks : Exclusive discounts through ADP.
Career Development : Access to technical training and advancement opportunities.
Relocation Potential : Explore growth opportunities within our global network.
Positive Workplace : Join a collaborative team that values professionalism and work-life balance.