Dispatch Team Manager (Detroit, MI)

Proof•Detroit, MI

1d•$75,000 - $85,000•Onsite

About The Position

We are seeking a data-driven, financially-minded, and solutions-oriented Dispatch Team Manager to lead, develop, and manage the Dispatch Team while optimizing the assignment of service of process jobs across our marketplace. This role owns the strategy and execution of dispatch operations. You will balance speed, cost, and service quality while driving team performance, financial results, and operational excellence.

Requirements

2+ years of experience managing an operations, dispatch, logistics, customer support, or similar team
3+ years of professional work experience dispatching jobs in a comparable industry
Experience managing vendor relationships, supplier negotiations, or external partner performance.
Experience leading and developing teams to achieve measurable performance goals
Experience using dashboards to track team performance
Experience managing operational metrics tied to profitability (e.g., cost per job, margin, take rate, etc.)
Experience with data-driven process improvement
Strong time management, organization, and communication skills
Ability to prioritize and execute on multiple projects within stated deadlines
Adaptable attitude towards change and comfort working in a fast paced environment
Ability to self manage work and performance spanning multiple time zones
Proficiency in MacOS, Google Suite (Gmail, Sheets, Docs, Slides), and camera enabled virtual communication
Experience advocating for or implementing new tools, automations, or process improvements within an operational team
Rapid ability to embrace new technologies and procedures
Must be able to work in office, and to at least 5pm each work day

Nice To Haves

Bachelor’s degree preferred
Previous experience with double-sided marketplace platforms or in the legal tech, service of process, or other legal service industries
Experience building, documenting, and scaling complex processes
Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid-growth environment with tight deadlines
High energy working style and optimistic attitude toward overcoming challenges

Responsibilities

Set and enforce operational processes, standards, and policies for dispatch.
Develop staffing, hiring, and training plans to ensure team capacity meets Proof’s business needs.
Drive operational excellence and financial performance by balancing speed, cost, consistency, and service delivery quality across all dispatch decisions.
Cultivate and manage a high-performing team that ensures jobs are dispatched efficiently and competitively to maintain strong take rates, user retention, and client satisfaction.
Build, maintain, and expand scalable systems, tools, and processes that improve our dispatch speed.
Partner cross-functionally to advocate for and influence technology improvements that streamline workflows.
Cultivate a culture of accountability, continuous improvement, data-driven decision-making, and financial contribution.
Hire, onboard, and develop team members, including performance reviews and personnel decisions.
Create and maintain SOPs, training materials, and performance standards for dispatch functions.
Own escalated high-risk jobs, client issues, and vendor performance issues.
Own and monitor Proof’s Dispatch strategy to drive KPIs, including take rate, cost per job, and SLA adherence.
Manage pricing and vendor negotiations to balance competitive market rates with company margin goals.
Establish and maintain a reliable source of truth for vendors and other external partners.
Oversee team scheduling, workload balance, and adherence to quality, cost, and timeline standards.
Identify process gaps and lead continuous improvement projects to increase efficiency and scalability.
Collaborate closely with cross-functional teams, including Marketplace Supply, Platform Operations, Customer Experience, and Product to improve systems, automation, and reporting.
Provide structured coaching, feedback, and performance management for the Dispatch Team members, including handling escalations and training.
Report regularly to the Director of Marketplace Supply on performance trends, process improvements, and resource needs.