Dispatch Specialist I - Remote Overnight

Solari•Tempe, AZ

5h•Remote

About The Position

Solari is seeking a Dispatch specialist who will be responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions, including the dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. The Dispatch Specialist I is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This Dispatch Specialist I promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence.

Requirements

Ability to operate computer systems and use multiple computer screens simultaneously.
Strong problem-solving and multi-tasking skills
Strong knowledge of resources and systems in the community to better assist the team.
Ability to act professionally and maintain appropriate boundaries with clients and staff.
Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.
1-2 years of Dispatch, contact center, or emergency services experience is preferred.
GED/High School diploma, Required
Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency.
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Responsibilities

Receives and dispatches teams/clinicians timely and effectively.
Provides concise and accurate information to teams/clinicians
Maintains awareness of team/clinician needs and safety.
Manages tracking logs accurately and timely manner
Creates reports when business needs dictate.
Documents all dispatch and related interactions in the electronic health record and tracking logs.
Adhere to call center policy and procedures.
Participate in required training and supervision
Willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices.
Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests when business needs dictate.
Respond to incoming calls and requests for dispatch services
Complete outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations; operate within required timeframes.
Screen incoming requests.
Screen and dispatch incoming calls or contacts from first responders directly.
Back up for other Contact Center staff as required by business needs.
Other duties as assigned

Benefits

Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member