Dispatch Scheduler & Inside Sales Coordinator

Hatch Concrete • Taylor, AZ

3d • Onsite

About The Position

Hatch Concrete is seeking a highly organized and proactive Dispatch Scheduler & Inside Sales Coordinator to manage the daily scheduling of ready-mix concrete trucks and aggregate haul trucks while supporting inside sales efforts. This role is critical to ensuring efficient operations, on-time deliveries, and strong customer communication. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and communicates effectively with drivers, customers, batching operations, and the sales team.

Requirements

• Strong organizational and multitasking skills
• Excellent communication skills (phone, text, email)
• Ability to perform under pressure in a fast-paced environment
• Problem-solving mindset with attention to detail
• Basic computer proficiency (dispatch systems, spreadsheets, email)

Nice To Haves

• Experience in construction, trucking, logistics, or ready-mix concrete (preferred but not required)

Responsibilities

• Schedule and coordinate daily dispatch of: Ready-mix concrete trucks Aggregate haul trucks (end dumps, belly dumps, etc.)
• Work closely with the Batch Man to align production capacity with delivery schedules
• Optimize truck utilization, routes, and timing to maximize efficiency
• Adjust schedules in real-time due to weather, jobsite conditions, or operational changes
• Communicate dispatch details clearly to drivers and field personnel
• Coordinate closely with: Batch plant personnel Drivers and trucking operations Quality Control (as needed for mix timing and requirements)
• Monitor job progress and proactively address delays or conflicts
• Ensure accurate load tracking and delivery documentation
• Assist in maintaining proper workflow between plant, dispatch, and field
• Serve as a point of contact for incoming customer inquiries
• Assist customers with: Order placement Scheduling pours and deliveries Product availability and recommendations
• Work directly with the Sales Manager to: Follow up on leads Support quoting and order entry Maintain customer relationships Identify opportunities to upsell services (pumping, specialty mixes, etc.)
• Provide exceptional, professional communication with customers
• Resolve scheduling conflicts or service issues quickly and effectively
• Keep customers informed of delivery timing and any changes
• Enter and manage orders in dispatch/batching software (MPAQ or equivalent)
• Maintain accurate records of loads, deliveries, and schedules
• Assist with reporting on daily production and delivery metrics

Benefits

• Benefits package
• 401K
• Medical
• Competitive hourly or salary (based on experience)
• Performance-based incentives (optional – can tie to loads, efficiency, or sales support)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees