Remote Dispatch Coordinator Lead

Jobgether • Illinois, IL

16h • Remote

About The Position

In this role, you will oversee the Dispatch Coordinators, ensuring effective staffing and scheduling for optimal performance. Your leadership will be vital in developing policies, analyzing dispatch trends, and fostering relationships within the healthcare community. The position allows flexibility as it can be performed remotely with supervisory approval. This opportunity is ideal for a professional with extensive experience in behavioral health and management.

Requirements

• Bachelor’s Degree in Human Services, Social Services, Nursing, Public Health, or related field.
• Five years of post-degree professional experience in behavioral healthcare.
• Management, administrative, or supervisory experience is essential.
• Knowledge of Michigan Mental Health Code and DWIHN policies.
• Familiarity with medical and insurance terminology.
• Strong supervisory and leadership skills.
• Excellent organizational and time management abilities.
• Proficient communication skills, both oral and written.
• Ability to work effectively with diverse populations.
• Critical thinking and decision-making skills.

Responsibilities

• Coordinate staffing and scheduling for the dispatch unit.
• Monitor staff performance through dashboards.
• Develop and approve policies and procedures.
• Prepare monthly and quarterly reports.
• Provide training and support for Dispatch Coordinators.
• Manage incoming telephone communication effectively.
• Utilize dispatch systems to deploy staff efficiently.
• Track service utilization and manage client care accordingly.
• Conduct client satisfaction surveys to gauge service effectiveness.

Benefits

• Flexible remote working arrangements.
• Opportunity to lead a dedicated team.
• Engagement in a dynamic and impactful environment.
• Professional development and training support.
• Participation in quality improvement activities.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees