Dispatch Coordinator

Reeder Distributors•Fort Worth, TX

18d•Onsite

About The Position

We are seeking a highly organized, experienced, and proactive Dispatch Coordinator to join our operations team. This role is responsible for managing daily fuel and/or bulk lubricant deliveries, coordinating drivers, monitoring inventory, and ensuring top-tier customer service. The ideal candidate thrives in a fast-paced environment, is a strong problem solver, and has excellent communication skills. At Reeder Distributors Inc., a family-owned and operated company since 1973, we pride ourselves on our rich history, unwavering commitment to excellence, and a legacy built on reliability, customer service, and quality. What began as a small venture during the oil crisis has grown into a leading regional distributorship, proudly serving Texas, Louisiana, Oklahoma, and New Mexico. Our team's dedication and long-term service have created strong customer relationships, and a work culture rooted in integrity and growth. We're passionate about exceeding expectations and preserving our legacy for future generations. Join us and be part of a company that values its people, its history, and its future. Candidates must pass a background check and drug screen prior to hiring.

Requirements

Must have prior experience in dispatch or logistics coordination.
Strong multitasking, organizational, and time management abilities.
Clear and professional communication skills (written and verbal).
Strong analytical and problem-solving skills with attention to detail.
Ability to work in a high-pressure, fast-paced environment and adapt to changes.
Must be able to sit, stand, and walk for extended periods.
Ability to lift and move up to 25 lbs regularly and up to 50 lbs occasionally.
Must have sufficient vision and hearing (with or without correction) to safely perform job duties.
Ability to communicate clearly through speech.
This position requires consistent in-person attendance.
Timeliness and dependability are essential to this role.
Candidates must pass a background check and drug screen prior to hiring.

Nice To Haves

Familiarity with fuel inventory management tools is a plus.

Responsibilities

Respond promptly to customer and sales representative inquiries regarding ETAs or delays via phone and email.
Support drivers with day-to-day issues such as scheduling truck maintenance, updating customer site/contact information, and resolving delivery complications.
Monitor fuel and bulk lubricant inventory at customer sites and make real-time dispatching decisions based on usage and market conditions.
Plan and assign deliveries to carded drivers based on truck capacity and route efficiency.
Process and review orders and prepare delivery schedules.
Manage delivery adjustments including diverting, canceling, or adding loads as needed.
Ensure a high standard of customer experience and satisfaction.
Use effective planning to maximize productivity, profitability, and service levels.
Anticipate and resolve delivery or scheduling issues quickly and efficiently.
Perform load planning and coordinate load assignments.
Complete administrative tasks including data entry and processing of dispatch paperwork.