Dispatch Coordinator
About The Position
Lighthouse Lab Services seeking a highly organized and professional Dispatch Coordinator to support and coordinate our field service operations. In this role, you’ll be a central point of communication between clients, Field Service Engineers, third-party service vendors, and internal teams to ensure installations, repairs, and preventative maintenance are scheduled and completed efficiently. This is a great opportunity for someone who thrives in a fast-paced, detail-driven environment and enjoys being the hub that keeps operations running smoothly. This role is hybrid in Carrollton, TX, and is a Monday-Friday 9am-5pm CST shift.
Requirements
- High School Diploma or GED required
- Minimum of 3 years’ experience in an administrative, dispatch, or clerical support role within an office environment
- Equivalent combinations of education and experience will be considered
- Exceptional professionalism and customer service mindset
- Strong organizational, time management, and multitasking abilities
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to use sound judgment and escalate issues appropriately
- Strong computer skills, particularly with Microsoft Word, Outlook, and Excel
- Comfort working with confidential information
- Ability to work effectively with clients and team members at all levels
- Ability to perform well in a fast-paced, deadline-driven environment
- Flexibility and willingness to adapt as priorities change
Responsibilities
- Schedule and coordinate Field Service Engineers and third-party vendors for service activities, including installations, de-installations, preventative maintenance, repairs, training, validations, and remote support
- Communicate with clients and internal teams to prioritize urgent service needs and project timelines
- Manage incoming client emails, calls, and service cases to ensure timely follow-up and resolution
- Prepare service estimates for client approval and generate sales orders when required
- Monitor and manage service tickets using tools such as Slack, Monday.com, and NetSuite Shepherd
- Coordinate and verify third-party vendor contracts and instrument support agreements
- Review renewal contracts and sales orders to ensure accurate instrumentation and client details
- Maintain and track preventative maintenance schedules
- Work cross-functionally with Sales and Accounting to support billing and service-related account needs
- Close out service tickets by collecting billable expenses, vendor reports, and sending customer satisfaction surveys
- Complete required company training and assist with additional projects as assigned
Benefits
- Day 1 Benefits: Medical, dental, and vision coverage
- 15 PTO days + 10 holidays
- 401(k) with up to 4% company match
- Company-paid life and disability insurance
- Paid Volunteer Time Off
- Partially paid medical and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
