Dispatch Coordinator
About The Position
Servpro of Easton, Bethlehem & Whitehall is hiring a Dispatch Coordinator ! Benefits Servpro offers: Competitive compensation Superior benefits Career progression Professional development And more! As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment! In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
Requirements
- High school diploma/GED (preferred)
- At least 2 years of customer service and/or office-related experience
- Prior dispatch experience preferred
- Ability to multitask and to remain detail orientated
- Knowledge of local geographical area is preferred
- Must be knowledgeable in relevant computer applications
Responsibilities
- Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
- Review and maintain the scheduling software so that appropriate teams are routed accordingly
- Perform detailed and accurate data entry
- Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
- Collaborate and assist with other departments, as needed
Benefits
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
