Dispatch Coordinator

Climate Pros, LLC•Glendale Heights, IL

9d•Onsite

About The Position

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner.

Requirements

Excellent oral and written communication skills
Ability to multitask under pressure
Experience managing and prioritizing multiple projects
Strong organizational skills
Geographical knowledge of service area or map reading skills
Experience with FM Facility Maintenance
Self-sufficient and able to work with little direct supervision
High School Diploma/ GED
3-5 years of dispatch experience
Computer knowledge must include MS Office- Word, Excel and Outlook
Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Nice To Haves

Knowledge of industry is recommended but not required

Responsibilities

Handle the dispatch process from initial service call to completion:
Take incoming customer calls and schedule/coordinate all service calls as they are received
Dispatch Service Technicians for each call
Monitor technician's progress while on call and adjust dispatches as necessary
Respond to all messages left overnight
Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
Create dispatch tickets for all service calls
Debrief Service Technicians after completion of each call
Maintain the dispatch board(s)/schedule
Forecast workload for 2 -- 3 days out
Maintain "On-Call" schedules for Service Technicians
Plan, schedule and manage customer's preventative maintenance and work orders by priority.
Regularly reviews work order backlog.
Monitor and maintain work order network.
Dispatch and coordinate company driver deliveries and equipment to site or technicians.
Perform other related duties as required and assigned.